Privacy Policy
Last updated: January 2026. This policy explains how Rafonel collects, uses, stores, and protects personal information provided through this website and through our service engagement process.
Who is responsible for your data
The data controller for personal information collected via this website and through Rafonel service engagements is:
42 Bermondsey Street
London SE1 3UD
United Kingdom
Email: [email protected]
Telephone: +44 20 7193 4862
All data-protection enquiries, subject access requests, and requests for erasure should be directed to the above address or email. Rafonel processes personal data in accordance with applicable United Kingdom data-protection regulation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Categories of personal information
Rafonel collects personal information through the following channels:
Website contact form
Name, email address, and message content submitted through the contact form on this website. This information is used solely to respond to your enquiry and schedule an intake session if requested.
Service intake documentation
Information provided in the standardised intake form completed prior to an initial session, including occupational context, eating patterns, and stress-event history. This information is used to structure your case record and conduct the documented service process.
Field log documentation
Daily field log entries completed by the individual as part of the service process, including food intake records, stress event notes, and meal timing data. This information is held as part of your confidential case record.
Website analytics data
Anonymised technical data about how visitors navigate this website, including page views, session duration, and device type. This data does not identify individual visitors. See the Cookie Policy for full details of cookies used.
Rafonel does not collect sensitive personal data categories (as defined under UK GDPR Article 9) through the website contact form. Where sensitive information forms part of a case record (e.g., dietary restrictions with a relevant background), it is collected only with your explicit knowledge and is treated with corresponding additional care under applicable data-protection regulation.
Purposes and legal basis for processing
Personal information collected by Rafonel is used for the following purposes, each with a corresponding legal basis under UK GDPR:
| Purpose | Legal Basis |
|---|---|
| Responding to enquiries submitted via the contact form | Legitimate interests (responding to a contact request) |
| Conducting the service process and maintaining case records | Performance of a contract / pre-contractual steps |
| Maintaining the anonymised cross-reference archive index | Legitimate interests (improving archive accuracy) |
| Website analytics for improving navigation and content | Consent (via cookie preferences) |
Personal data is not used for automated decision-making or profiling in any form that produces legal or similarly significant effects. Personal data is not sold, rented, or otherwise disclosed to third parties for marketing purposes.
How long we hold data and your data rights
Data retention periods
Contact form enquiries are retained for 12 months from the date of initial contact, after which they are securely deleted unless they have given rise to a service engagement. Case records arising from service engagements are retained for 5 years from the date of case closure, in line with standard professional record-keeping practice. Anonymised archive index entries (containing no personal identifiers) are retained indefinitely as part of the cross-reference dataset.
Your rights under UK GDPR
You have the following rights in relation to personal data held by Rafonel:
- Right of access — You may request a copy of personal data held about you at any time.
- Right to rectification — You may request correction of inaccurate personal data.
- Right to erasure — You may request deletion of personal data, subject to applicable legal obligations.
- Right to restrict processing — You may request that processing of your data be restricted in certain circumstances.
- Right to data portability — Where processing is based on consent or contract, you may request your data in a commonly used machine-readable format.
- Right to object — You may object to processing based on legitimate interests at any time.
To exercise any of the above rights, contact us in writing at [email protected] or by post to 42 Bermondsey Street, London SE1 3UD. We will respond within 30 days of receiving a valid request. If you believe your data-protection rights have not been respected, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
How we protect your data and update this policy
Rafonel takes reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Case records are held on access-controlled systems with documented access logs. Contact form submissions are transmitted over encrypted HTTPS connections.
No data transmission over the internet can be assured as fully secure. While we apply industry-standard protective measures, absolute security of information transmitted to us cannot be assured.
This policy may be updated from time to time to reflect changes in applicable regulation, our data-processing activities, or best-practice guidance from the ICO. The date of the most recent update is shown at the top of this page. Continued use of this website following a policy update constitutes acceptance of the revised terms where permitted by applicable law.
For all data-protection enquiries: [email protected]
Rafonel products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories. We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements.